mallbet Privacy Policy Your Information Is Protected

Last Updated: January 2026

1

Introduction and Scope

mallbet ("we", "our", or "platform") provides a reliable online casino and sports betting service for users in Bangladesh. This privacy policy explains what information we collect when you use our website (mallbet.cam), register, or use any of our services, and how that information is used and kept secure.

By using mallbet's services, you agree to the terms of this privacy policy. This policy applies alongside our Terms and Conditions and Responsible Gaming policy.

Our platform is intended for individuals aged 21 and above only. If we become aware that any information has been collected from a minor, we will take immediate steps to delete it.

Important: We never sell your personal information to third parties. All your data is protected through SSL encryption and modern security measures.

2

What Information We Collect

mallbet collects various types of information to provide you with a seamless, secure, and personalized experience. The categories of this information are described below.

Personal Identity Information

Information you provide when registering an account:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID information (for KYC verification)

Financial Transaction Information

Information collected during deposits and withdrawals:

bKash / Nagad / Rocket / Upay number
Transaction amount and date
Payment method type
Deposit and withdrawal history

Technical Information

Information automatically collected from your device and browser:

IP address
Browser type and version
Operating system
Device type (mobile / desktop)
Cookies and session data

Gaming Activity Information

Information collected to improve your gaming experience:

Preferred game categories and titles
Bet amounts and outcomes
Bonus usage history
Session duration
Customer support communication records

3

Purpose of Data Use

mallbet uses your information only for specific, legitimate, and transparent purposes. We never misuse your information.

3.1 Service Delivery and Operations

Creating and managing accounts
Verifying logins and ensuring security
Processing deposits and withdrawals
Managing bonuses and promotions
Providing gaming services

3.2 Identity Verification and Compliance

Age verification (confirming 21+)
Completing the KYC (Know Your Customer) process
Preventing fraud and money laundering
Enforcing responsible gaming policies

3.3 Customer Service Improvement

Providing 24/7 customer support
Resolving technical issues
Reviewing user complaints
Improving platform quality and security

3.4 Communications and Promotions

Sending important updates and security alerts
Sharing relevant offers and promotions with your consent
Notifying you of policy changes

4

Cookies and Tracking Technologies

mallbet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are essential for maintaining login sessions, security verification, and securing financial transactions. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences — such as language settings, preferred games, and so on. They help create a personalized experience for you.

Analytics Cookies

These cookies are used to analyze platform performance and improve the user experience. Data collected remains anonymous.

Managing Cookies

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

5

Data Sharing and Disclosure

mallbet does not sell, rent, or exchange your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Financial information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with these providers. These providers operate under their own privacy policies.

5.2 Technology Service Providers

Limited information may be shared with trusted technology partners for software, server management, cybersecurity, and technical support. These partners are contractually bound to uphold our privacy standards.

5.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such circumstances, we provide only the minimum information necessary.

5.4 Fraud Prevention

If information needs to be shared to investigate fraud, money laundering, or other illegal activities, it may be shared with the relevant authorities.

Our Commitment: Outside the circumstances above, your personal information will not be shared with any third party. Whenever information is shared, only the minimum necessary information is disclosed.

6

Data Security Measures

mallbet takes the highest technical and organizational measures to protect your information. Our security infrastructure is regularly updated and reviewed.

SSL Encryption

All data transmissions are secured with 256-bit SSL encryption technology. Your login details, payment information, and personal details are fully encrypted.

Secure Servers

Your data is stored in internationally certified secure data centers. Firewalls and access controls are used to prevent unauthorized access.

Access Control

Only authorized staff can access your information where necessary. All access is recorded and regularly audited.

7

Your Rights and Controls

mallbet believes that you have full rights over your own personal information. Your main rights are described below.

Right to Access Information

You can find out at any time what information we hold about you. A copy of your information can be requested through our customer support or by email.

Right to Correct Information

If your profile contains incorrect or outdated information, you can request a correction. Keeping accurate information is also important for the security of your account.

Right to Delete Information

In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained for a specified period due to legal and regulatory requirements.

Opt Out of Promotional Communications

If you do not wish to receive promotional emails or notifications, you can opt out at any time. Account-related essential communications may still be sent.

To exercise these rights, contact our customer support team via 24/7 live chat or by email at [email protected]. We typically process your request within 30 business days.

8

Data Retention Period

mallbet retains your information only for as long as necessary. Retention periods may vary depending on the type of information.

Account Information: Retained while the account is active and after closure in accordance with regulatory requirements.
Financial Transaction Records: Retained long-term for fraud prevention and legal obligations.
KYC Documents: Retained for the period specified under regulatory guidelines.
Cookies and Session Data: Automatically deleted at the end of a session or when the cookie expires.
Customer Support Communications: Retained for a limited period for service quality improvement and dispute resolution.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified from it in the future.

9

Protection of Minors

mallbet strictly does not collect information from or provide services to anyone under the age of 21. We follow a rigorous age verification process.

If we become aware that a user is under the age of 21:

Their account will be suspended immediately
All collected personal information will be deleted
All transactions will be reviewed and steps will be taken to reverse them

We are committed to keeping our platform protected from minors. If a parent or guardian believes their child is using our platform, please contact us at [email protected].

10

Changes to This Policy

mallbet may update this privacy policy from time to time — in response to changes in services, legal requirements, or security improvements. If significant changes are made to the policy, we will:

Update the "Last Updated" date at the top of the page
We will send a notification to the registered email about the change
We will show a notification when you log in to the platform

If you continue using our platform after the changes, it will be understood that you agree to the updated policy. We therefore recommend that you visit this page regularly.

mallbet Privacy Policy