Frequently Asked Questions
mallbet FAQ — All Your Questions Answered Here
From opening an account to claiming a bonus — simple answers to all your questions on one page.
mallbet is a trusted online casino and sports betting platform in Bangladesh. Whether you are new or experienced, all kinds of players have many questions. On this page we have organized the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question here, contact our 24/7 live chat support.
Category 1
Account and Registration
To open an account at mallbet, you need an active mobile number, a valid email address, and a strong password. You will also need to provide your full name and date of birth during registration. Please note that mallbet is only for users aged 21 and above — minors are not allowed to register.
No, according to mallbet's rules each person may only operate one account. Creating multiple accounts may result in all of them being suspended and the balances forfeited. If you have an issue, contact us via live chat — our team will help you.
Click the "Forgot your password?" option on the mallbet login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Use the code to set a new password. If you have trouble, get help in Bengali through our 24/7 live chat support.
mallbet carries out account verification to ensure a safe and responsible environment. Identity confirmation may be required before making a withdrawal. This is entirely for your security — this step is taken to keep your account and funds protected.
Yes, mallbet is fully mobile-friendly. The site works easily from the browser of any Android or iOS smartphone or tablet. There is no need to install a separate app — just open mallbet.cam in your browser and enjoy the full experience.
Category 2
Deposits and Withdrawals
Deposits to mallbet via bKash are usually instant — in most cases the amount is credited to your account within a few seconds to a few minutes. The minimum deposit amount is ৳100. If there is a delay for any reason or the balance is not credited, contact our 24/7 live chat immediately.
Yes, Nagad can be used for both deposits and withdrawals at mallbet. Rocket and Upay are equally supported. The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳500. If any additional charges apply to a transaction, they are determined by the policy of the relevant payment provider.
Processing time for withdrawals at mallbet is generally 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. You will receive the same fast service at night and on weekends because our team is active 7 days a week, 24 hours a day.
mallbet does not charge any additional processing fees of its own on deposits or withdrawals. However, bKash, Nagad, Rocket, or Upay may apply their own transaction charges — these are determined by the respective provider's policy. Contact our live chat support for more details.
If you have not received your withdrawal after more than 45 minutes, first refresh your bKash or Nagad app. If the issue is still not resolved, contact our 24/7 live chat with the transaction reference number. The mallbet team will quickly look into the issue and resolve it.
Category 3
Games and How to Play
To bet on BPL and other cricket matches at mallbet, go to the Sports section and select the match you want. You can place bets on various markets including match winner, toss, total runs, and top batter. Check the odds carefully before placing a bet — live betting options are also available after the match has started.
RTP (Return to Player) is the long-term average return rate of a slot game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over a long period — but each individual spin is completely random. mallbet offers games from internationally recognized providers including Pragmatic Play, PG Soft, and JILI, all of which ensure the highest standard of fair play.
mallbet Casino features live table games from Evolution Gaming and Ezugi — live roulette, blackjack, baccarat, live poker, and much more. Enjoy the experience of playing with real dealers from the comfort of your home. The games run in HD streaming and can be fully enjoyed on mobile as well.
Aviator (Spribe) is a crash-style game. In each round a plane takes off and a multiplier keeps rising. You need to press the "Cash Out" button before the plane crashes — if you do, you win according to that multiplier. If you cash out after the crash, you lose your bet. Simple rules, but it takes good judgment.
All game providers at mallbet use RNG (Random Number Generator) technology in line with international standards, which ensures that every result is completely random and not predetermined. Fair play is a core principle of our platform.
Category 4
Bonuses and Promotions
On your first deposit at mallbet you will receive a 200% bonus of up to ৳15,000. Example: deposit ৳1,000 and receive a ৳2,000 bonus — your total balance will be ৳3,000. A wagering requirement of 25 times must be met before the bonus can be withdrawn. It is wise to read the bonus terms and conditions carefully.
A 25x wagering requirement means you must place bets totalling the bonus amount multiplied by 25. Example: if you receive a ৳2,000 bonus, you must complete ৳50,000 in bets before you can withdraw. These bets can be placed on any game — however, if certain games are excluded under the bonus terms, that will be stated.
mallbet's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Playing regularly and placing more bets will automatically move you to a higher tier. Bronze offers up to 0.3% weekly cashback, while Platinum offers up to 1.2%. Higher tiers also come with exclusive offers and priority support.
Yes, weekly cashback for mallbet VIP members is credited to the account automatically. Depending on your VIP tier, cashback of 0.3% to 1.2% applies from Bronze through to Platinum. If you have any questions about cashback, ask via live chat.
Bonus funds cannot be withdrawn directly — the specified wagering requirement (25x) must be met first. However, your own deposited funds can be withdrawn at any time. You can see the breakdown of bonus and real balance in the wallet section of your account.
Category 5
Security and Responsible Gaming
Yes, mallbet uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold to third parties from our servers. Read our privacy policy page for more details.
mallbet places the highest importance on responsible gaming. If you feel that playing is having a negative impact on your life, set a deposit limit or take a temporary break through our live chat. Visit our responsible gaming page for more information.
Yes, mallbet offers a self-exclusion option. You can deactivate your account for a set period or permanently if you wish. To use this option, make a request via our 24/7 live chat — our team will assist you with respect and confidentiality.
No, mallbet is strictly for users aged 21 and above only. Registration by minors is strictly prohibited. If a minor has access to your device, keep parental controls enabled on the device.
If you see unfamiliar transactions or logins on your account, change your password immediately and notify us via our 24/7 live chat. The mallbet security team will investigate quickly and secure the account if necessary. The security of your account is our top priority.
Still have questions? Contact support
Our 24/7 Bengali live chat team is always by your side — get instant help with any issue.